Ticket Policy

Each ticket purchased for San Jose Holiday Lights is a revocable license that grants the ticket holder permission to enter and remain at the event premises during the applicable event date and operating hours.

Doca Universe Inc. (“Doca Universe,” “Doca,” “we,” “our,” or “us”) reserves the right to revoke this license, refuse admission, or remove any person from the event premises for violation of event rules, unsafe or disruptive behavior, illegal activity, or failure to comply with safety or security requirements.

By purchasing, possessing, or using a ticket, or by entering San Jose Holiday Lights, you acknowledge and agree to this Ticket Policy.

Ticket Purchase and Use

Tickets for San Jose Holiday Lights are sold through a third-party ticketing platform.

By purchasing, possessing, or using a ticket, you agree that:

• Information provided during the ticket purchase process must be accurate and complete.
• Tickets are valid only for the selected event date and applicable entry time.
• Tickets are valid for one-time admission only.
• Tickets may not be duplicated, altered, reproduced, or used for unauthorized purposes.
• A valid ticket must be presented for admission.
• Tickets obtained from unauthorized sellers may be invalid, duplicated, or fraudulent.
• Doca Universe is not responsible for tickets purchased or obtained from unauthorized third parties.
• Tickets may not be used for advertising, promotions, contests, sweepstakes, resale programs, or other commercial purposes without prior written permission from Doca Universe.

No Re-Admission

No re-admission is permitted.

Once a ticket holder exits the event premises, the ticket cannot be used for additional entry.

Admission and Entry

Guests may arrive at any time during their selected entry time slot.

Guests are encouraged to arrive during the selected entry time to help manage attendance and guest flow. Admission remains subject to event capacity, operating hours, safety requirements, and other applicable restrictions.

Entry on a date other than the date shown on the ticket may not be permitted.

Doca Universe reserves the right to deny admission or remove any guest whose conduct may affect the safety, security, operation, or experience of the event or other guests.

Guests under 18 years of age must be accompanied and supervised by a responsible adult where required by event rules or applicable law.

Event Changes

San Jose Holiday Lights is a live outdoor event experience.

Event details, including installations, attractions, activities, performances, schedules, operating hours, vendors, and other offerings, may be changed, delayed, relocated, suspended, or removed due to:

• Weather conditions.
• Safety or security requirements.
• Maintenance or technical issues.
• Operational considerations.
• Government requirements.
• Vendor or performer availability.
• Circumstances beyond our reasonable control.

The unavailability, modification, or closure of an individual installation, attraction, activity, vendor, or other event feature does not entitle the ticket holder to a refund unless otherwise determined by Doca Universe or required by law.

Doca Universe will make reasonable efforts to provide updated information when significant event-wide changes occur.

Refunds and Cancellations

All ticket sales are final unless otherwise stated in this Ticket Policy, during the ticket purchase process, or in a written notice issued by Doca Universe.

If a refund is approved by Doca Universe, the refund amount will exclude any non-refundable ticketing platform fees, service fees, and payment processing fees charged during the original purchase.

These fees are collected by third-party ticketing and payment service providers and may not be returned to Doca Universe when a refund is processed.

Guests who purchase optional Purchase Protection during checkout may be eligible for reimbursement under the terms and conditions of the third-party protection provider.

Purchase Protection is separate from Doca Universe’s refund policy and is subject to the provider’s own terms, conditions, exclusions, claim procedures, and eligibility requirements. Doca Universe does not determine or guarantee the approval of Purchase Protection claims.

Refunds are not available after the ticket date, including for no-shows or unused tickets.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the ticketing platform, financial institution, and payment provider.

Weather

The event is scheduled to take place rain or shine.

Weather conditions alone do not automatically qualify a ticket holder for a refund.

If the event is canceled or materially interrupted because of severe weather, unsafe conditions, government requirements, or other circumstances affecting public safety, Doca Universe will provide instructions regarding any applicable refund, credit, or rescheduling option.

Unless otherwise stated, the closure or temporary suspension of an individual attraction, ride, installation, performance, vendor, or activity does not constitute cancellation of the event.

Guest Conduct and Safety

Guests must follow all event rules, posted notices, instructions from event staff, and applicable safety and security requirements.

Doca Universe reserves the right to refuse admission or remove guests without refund for conduct including:

• Illegal activity.
• Threatening, abusive, disruptive, or unsafe behavior.
• Harassment of guests, staff, vendors, performers, or contractors.
• Damage to event property, displays, installations, equipment, landscaping, or the venue.
• Entering restricted, closed, staff-only, or operational areas.
• Failure to comply with staff instructions or security procedures.
• Conduct that interferes with event operations.
• Conduct that negatively affects the safety or experience of other guests.

Security measures may include bag checks, visual inspections, and other reasonable screening procedures.

Refusal to comply with required security procedures may result in denied admission or removal from the event.

Prohibited Items

The following items are not permitted unless specifically authorized by Doca Universe:

• Weapons or dangerous items.
• Fireworks, explosives, or flammable materials.
• Illegal drugs or controlled substances.
• Items that may create a safety, security, or operational hazard.
• Outside alcoholic beverages.
• Large bags, oversized items, or items that obstruct walkways.
• Professional photography, video, lighting, or audio equipment used for commercial purposes without authorization.
• Drones or other remotely operated devices.
• Laser pointers, projectiles, noisemakers, or disruptive devices.
• Signs, banners, poles, or displays that may create a safety hazard or interfere with the event.
• Any other item determined by event staff to be unsafe, disruptive, or inappropriate.

Doca Universe does not store prohibited items or personal belongings.

Guests may be required to remove prohibited items from the event premises or dispose of them before entering.

Children and Supervision

Parents, legal guardians, and accompanying adults are responsible for supervising children and minors in their care at all times.

Children must not climb, sit on, cross barriers around, or touch installations, electrical equipment, temporary structures, landscaping, or other areas not intended for guest interaction.

The purchase or use of a ticket for a minor confirms that the accompanying adult accepts responsibility for determining whether the event and any optional activity are appropriate for that minor.

Ride Attractions and Activities

San Jose Holiday Lights may include optional ride attractions and activities, including the Holiday Train, carousel, games, interactive experiences, and other family-oriented activities.

Some rides or activities may require a separate ticket, reservation, or additional payment.

Participation is voluntary.

Guests participating in rides or activities agree to:

• Follow all posted rules and staff instructions.
• Comply with applicable age, height, weight, health, mobility, clothing, and safety requirements.
• Use required restraints or safety equipment correctly.
• Remain seated or positioned as instructed.
• Avoid participation while impaired by alcohol, drugs, medication, illness, or any other condition that may make participation unsafe.
• Immediately notify staff of any unsafe condition or concern.

Parents, legal guardians, and accompanying adults are responsible for determining whether a child or minor in their care may safely participate in a ride or activity.

Guests should not participate when participation may be unsafe because of a medical condition, physical limitation, pregnancy, recent injury, or other personal circumstance.

By choosing to participate, guests voluntarily accept the ordinary and inherent risks associated with the applicable ride or activity.

Doca Universe and the applicable ride or activity operator reserve the right to restrict or refuse participation or to delay, suspend, or close an attraction when reasonably necessary for safety, maintenance, weather, capacity, or operational reasons.

The closure or unavailability of a ride or activity does not automatically qualify a guest for a refund of general event admission.

Vendor Transactions

San Jose Holiday Lights may include independent third-party vendors, merchants, food and beverage providers, exhibitors, performers, and other participating businesses.

Any purchase, order, transaction, representation, warranty, refund, complaint, or dispute involving a third-party vendor is solely between the guest and that vendor.

Doca Universe does not manufacture or directly provide third-party products or services and is not responsible for:

• The quality, safety, availability, or suitability of a vendor’s products or services.
• Vendor pricing, payment processing, refunds, or warranties.
• Food ingredients, preparation, labeling, or allergen information provided by a vendor.
• Statements, representations, or conduct of independent vendors.

Guests with food allergies or dietary restrictions are responsible for confirming ingredients and preparation practices directly with the applicable vendor before purchasing or consuming any item.

Personal Property

Guests are responsible for their personal belongings while attending the event.

Doca Universe is not responsible for personal property that is lost, stolen, misplaced, left unattended, or damaged, except to the extent otherwise required by applicable law.

Any lost-and-found service is provided as a courtesy and does not guarantee that an item will be recovered, stored, or returned.

Photography, Video, and Media Release

By entering San Jose Holiday Lights, you enter an area where photography, video recording, livestreaming, and audio recording may occur.

To the fullest extent permitted by law, you grant Doca Universe Inc. and its employees, contractors, partners, sponsors, licensees, and authorized representatives permission to photograph, film, record, reproduce, edit, publish, distribute, display, and otherwise use your image, likeness, voice, and appearance captured at the event.

These materials may be used for lawful purposes related to San Jose Holiday Lights, Doca Universe, and their projects, including:

• Event documentation.
• Website content.
• Social media.
• Marketing and promotional materials.
• Advertising.
• News and public relations.
• Archival and historical purposes.

You understand that you will not receive compensation for the use of these materials and waive any right to inspect or approve the final materials.

This permission applies to minors accompanying a ticket purchaser or holder to the extent the purchaser, holder, parent, or legal guardian has authority to grant such permission.

This provision does not authorize any unlawful, defamatory, or materially misleading use of a person’s image, likeness, voice, or appearance.

Assumption of Risk

San Jose Holiday Lights is an outdoor public event that includes illuminated installations, temporary structures, electrical equipment, landscaped areas, walkways, temporary flooring, crowds, vendors, rides, activities, and changing weather and lighting conditions.

Attendance may involve ordinary and inherent risks, including risks related to:

• Crowds and contact with other guests.
• Slips, trips, falls, and uneven, wet, dark, or temporarily covered walking surfaces.
• Temporary flooring, cables, barriers, displays, decorations, and event equipment.
• Outdoor weather, temperature, wind, rain, and other environmental conditions.
• Reduced visibility, flashing or illuminated displays, sound, and other event effects.
• Rides, trains, interactive attractions, and voluntary event activities.
• The actions or conduct of other guests, vendors, contractors, performers, or third parties.
• Loss, theft, or damage to personal property.

By attending the event or voluntarily participating in an attraction or activity, you acknowledge and accept the ordinary and inherent risks reasonably associated with the event or activity.

Guests are responsible for exercising reasonable care, following event rules and staff instructions, supervising minors in their care, and avoiding any area or activity they reasonably believe may be unsafe for them.

To the fullest extent permitted by applicable law, Doca Universe Inc. and its officers, employees, contractors, agents, partners, sponsors, and representatives will not be liable for injury, loss, or damage arising from ordinary and inherent risks voluntarily assumed by a guest or from circumstances outside their reasonable control.

Nothing in this Ticket Policy excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Enforcement and Interpretation

Doca Universe reserves the right to interpret and enforce this Ticket Policy in a reasonable manner consistent with event safety, operations, and applicable law.

Failure to enforce a provision of this Ticket Policy in one instance does not waive the right to enforce that provision in another instance.

If any provision of this Ticket Policy is found to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

Contact Information

Questions regarding this Ticket Policy may be directed to:

Doca Universe Inc.
Email: info@sjhl.us

For additional information, please review our Terms of Service.