Privacy Policy

A. General Information

This Website is operated by Doca Universe Inc. (“Doca Universe”). This Privacy Policy explains how Doca Universe collects, uses, and protects information when you visit the San Jose Holiday Lights website at sjhl.us (the “Website”).

In this Privacy Policy, “you” or “User” means any person who accesses, visits, or interacts with our Website. “We,” “our,” and “us” refer to Doca Universe.

This Privacy Policy applies only to information collected through this Website and explains:

1. What information we collect and how we use it.
2. How information may be shared.
3. Your choices regarding your information.
4. The measures we take to protect your information.

B. Information We Collect and How We Use It

1. Information You Provide

We may collect information that you voluntarily provide to us, including:

• Name
• Email address
• Contact information
• Information submitted through forms, inquiries, or communications with us
• Ticket purchase-related information

We use this information to provide requested services, respond to inquiries, process transactions, communicate with visitors, and improve our services.

2. Ticket Purchases

Ticket purchases for San Jose Holiday Lights are processed through TicketSpice, a third-party ticketing platform.

When you purchase tickets, TicketSpice and its payment service providers may collect information necessary to complete your transaction, including payment information.

Doca Universe Inc. does not store your full payment card information.

For information about how TicketSpice handles your information, please review TicketSpice’s privacy practices directly.

3. Information Collected Automatically

When you visit our Website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage information
• Cookies and similar technologies

We use this information to operate, maintain, analyze, and improve our Website and visitor experience.

4. Information Sharing

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers that assist us in operating our Website, processing transactions, providing services, analyzing website usage, or conducting marketing activities.

We may also disclose information when required by law, legal process, or governmental request.

C. Cookies and Analytics

Our Website uses cookies and similar technologies to improve website functionality, understand visitor behavior, and measure marketing effectiveness.

We may use third-party services, including:

• Google Analytics
• Google Ads conversion tracking
• Other website analytics or advertising tools

These services may collect information about your use of our Website through cookies or similar technologies.

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.

D. Communications and Marketing

We may use your contact information to respond to your requests, provide information about San Jose Holiday Lights, and communicate updates related to our events or services.

Where required by applicable law, you may opt out of promotional communications at any time by following the unsubscribe instructions provided or contacting us.

E. Security

We take reasonable measures to protect the information we collect from unauthorized access, misuse, alteration, or disclosure.

Sensitive information transmitted through secure online services is protected using appropriate security measures. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Access to personal information is limited to individuals and service providers who need such information to perform their responsibilities.

F. California Privacy Rights

If you are a California resident, you may have certain rights regarding your personal information under applicable California privacy laws, including the right to:

• Request access to personal information we have collected about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to applicable exceptions.
• Learn how your personal information is collected and used.

Doca Universe Inc. does not sell personal information.

To submit a privacy-related request, please contact us using the information provided below.

G. Children's Privacy

San Jose Holiday Lights is a family-oriented event. We do not knowingly collect personal information from children under the age of 13 without appropriate consent.

If you believe that a child has provided personal information to us without consent, please contact us so we can take appropriate action.

H. Links to Other Websites

Our Website may contain links to third-party websites, including ticketing platforms, social media platforms, and partner websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of any website they visit.

I. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will become effective when the updated Privacy Policy is posted on this Website. We encourage visitors to review this page periodically for updates.

J. Consent

By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our Website.

K. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Doca Universe Inc.
Email: info@sjhl.us